FAQs

As a leading spice store in South Africa, Spice World brings you the finest collection of spices. We have been trading for over two decades and in that time we have become a household name in the spice industry. Customer satisfaction is at the root of everything we do - in our retail stores as well as our online store. To help you get a better idea of what we offer and how to get the most from our spice store, we have put together a list of commonly asked questions.

Your Spice Store Questions Answered

Do you offer other products aside from spice?

Yes. Along with our large collection of spices from all over the world, our spice store offers a selection of additional products for cooking and baking. These include nuts, rice, noodles, and grains, sugars and sweeteners, beans and dhols, and various other products.

What happens when products are out of stock?

We work hard to ensure that we have all of our spices and products in stock. In the event that we are out of stock, we will let you know as promptly as possible and advise when new stock will be available.

How do I place an order?

To place your order, click on the ‘quick shop’ link or your chosen product, choose the quantity you would like to purchase and then add the product to your cart. Once you are finished shopping, view your cart on the top right corner of the site and proceed to delivery and payment.

How long does shipping take?

Shipping times may vary depending on your order and your location. We aim to deliver your order within seven working days.

Do prices include shipping?

No. Shipping costs vary and depend on the size of your order. The shipping cost will be calculated at checkout.

What payment methods are available?

We only accept credit card payments. These are done through Payfast to ensure the safety and security of your information.

How can I change my delivery address or shipping information?

Once you have registered, you can access your account to find all relevant information. Here, you can update shipping information, payment methods, delivery address, and other information.

How do I get in touch?

We are always happy to hear from our customers. You can get in touch with us through our contact us page or by sending us an email at info@spice-world.co.za. You can also call our stores at the Ridge @ Shallcross (031 409 6768) or our main store in Chatsworth Centre (031 403 2201).

Still have questions not included in our FAQ? Get in touch with our spice store team and let us know how we can help.

About Us

 

About Us | Spice World

Founded in 1997, Spice World has grown to become a household name in the spice industry, with the largest retail spice store inside of a shopping mall on the African continent.
 
In over 20 years of trading, we have strived to provide our customers with the best quality spices from around the world. Our famous household spices are uniquely Spice World and encompass within their recipes the values that Spice World stands for through their rich flavours and colours, as well as market leading quality. 
 
Our stores are stockists of a wide range of products, from our very own spices, to baking goods, a variety of basmati rice, cosmetics, as well as prayer goods.