Terms & Conditions
Terms & Conditions
- Detailed description of goods and/or services
Casida Investments (Pty) LTD is a business in the retail and wholesale industry that manufactures spices and lentils as well as resells a range of grocery items.
- Delivery policy
Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of a tracking number provided by our courier partners. Customers will be charged a delivery fee at checkout.
- Export restriction
The offering on this website is available to South African clients only.
- Return and Refunds policy
The provision of goods and services by Casida Investments (Pty) Ltd is subject to availability. In cases of unavailability, Casida Investments (Pty) LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. Goods and services that are damaged during the delivery process will be replaced accordingly, the cost of which will be liable to the party that is responsible for the damage to the goods delivered, whether that be Casida Investments (Pty) LTD or the courier partner responsible for the delivery.
Casida Investments (Pty) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal
information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:
- Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Casida Investments (Pty) LTD bank account, the
details of which will be provided on request.
- Card acquiring and security
Card transactions will be acquired for Casida Investments (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African
Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the
website. Users may go to www.paygate.co.za to view their security certificate and security policy.
- Customer details separate from card details
Customer details will be stored by Casida Investments (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.
For more detail on DPO PayGate refer to www.paygate.co.za.
- Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is
South African Rand (ZAR).
Casida Investments (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,
customer service and support, dispute resolution and delivery of goods.
- Country of domicile
This website is governed by the laws of South Africa and Casida Investments (Pty) LTD chooses as its domicilium citandi et executandi for all purposes under
this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 105 Pine Road Clairwood Durban 4052.
Casida Investments (Pty) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.
- Company information
This website is run by a private company based in South Africa trading as Spice World and with registration number 2018/053983/07 and Directors
- Casida Investments (Pty) LTD contact details
Company Physical Address:
105 Pine Road