Free delivery on orders over R1000

Terms & Conditions

Terms & Conditions

  1. Detailed description of goods and/or services

Casida Investments (Pty) LTD is a business in the retail and wholesale industry that manufactures spices and lentils as well as resells a range of grocery items.

  1. Delivery policy

Subject to availability and receipt of payment, requests will be processed within 5 working days and delivery confirmed by way of a tracking number provided by our courier partners. Customers will be charged a delivery fee at checkout.

  1. Export restriction

The offering on this website is available to South African clients only.

  1. Return and Refunds policy

The provision of goods and services by Casida Investments (Pty) Ltd is subject to availability. In cases of unavailability, Casida Investments (Pty) LTD will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee. Goods and services that are damaged during the delivery process will be replaced accordingly, the cost of which will be liable to the party that is responsible for the damage to the goods delivered, whether that be Casida Investments (Pty) LTD or the courier partner responsible for the delivery.

  1. Customer Privacy policy

Casida Investments (Pty) LTD shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal

information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from:

http://www.polity.org.za/attachment.php?aa_id=3569.

  1. Payment options accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the Casida Investments (Pty) LTD bank account, the

details of which will be provided on request.

  1. Card acquiring and security

Card transactions will be acquired for Casida Investments (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African

Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the

website. Users may go to www.paygate.co.za to view their security certificate and security policy.

  1. Customer details separate from card details

Customer details will be stored by Casida Investments (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site.

For more detail on DPO PayGate refer to www.paygate.co.za.

  1. Merchant Outlet country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is

South African Rand (ZAR).

  1. Responsibility

Casida Investments (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website,

customer service and support, dispute resolution and delivery of goods.

  1. Country of domicile

This website is governed by the laws of South Africa and Casida Investments (Pty) LTD chooses as its domicilium citandi et executandi for all purposes under

this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, 105 Pine Road Clairwood Durban 4052.

  1. Variation

Casida Investments (Pty) LTD may, in its sole discretion, change this agreement or any part thereof at any time without notice.

  1. Company information

This website is run by a private company based in South Africa trading as Spice World and with registration number 2018/053983/07 and Directors

  1. Casida Investments (Pty) LTD contact details

Company Physical Address:

105 Pine Road

Clairwood

Durban

4052

Email: info@spice-world.co.za

Telephone: 0872323415

About Us

 

About Us | Spice World

Founded in 1997, Spice World has grown to become a household name in the spice industry, with the largest retail spice store inside of a shopping mall on the African continent.
 
In over 20 years of trading, we have strived to provide our customers with the best quality spices from around the world. Our famous household spices are uniquely Spice World and encompass within their recipes the values that Spice World stands for through their rich flavours and colours, as well as market leading quality. 
 
Our stores are stockists of a wide range of products, from our very own spices, to baking goods, a variety of basmati rice, cosmetics, as well as prayer goods.